Privacy Policy

Last updated: December 2024

At Zellion Real Estate, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real estate platform and services.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name, email address, and phone number
• Property preferences and search criteria
• Financial information for mortgage pre-qualification
• Identity verification documents
• Communication preferences

Property Information

When you list or search for properties, we collect:

• Property details, photos, and descriptions
• Location and neighborhood information
• Pricing and transaction history
• Property viewing and inquiry history

Usage Information

We automatically collect information about how you use our services:

• Device information and IP address
• App usage patterns and search behavior
• Location data (with your permission)
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide and improve our real estate services
• Match you with relevant properties and agents
• Process transactions and facilitate communications
• Send you property alerts and market updates
• Verify your identity and prevent fraud
• Analyze usage patterns to enhance user experience
• Comply with legal obligations

Information Sharing

We may share your information with:

• Real Estate Agents: To facilitate property viewings and transactions
• Property Owners: When you express interest in their properties
• Service Providers: Third-party companies that help us operate our services
• Legal Authorities: When required by law or to protect our rights
• Business Partners: With your consent, for additional services like mortgage lending

We do not sell your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection

Your Rights

You have the right to:

• Access and review your personal information
• Correct inaccurate or incomplete information
• Delete your account and personal information
• Opt-out of marketing communications
• Restrict or object to certain processing activities
• Data portability for your personal information

To exercise these rights, please contact us at privacy@zellionhomes.com.

Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Property listing information may be retained for historical and market analysis purposes even after removal from active listings.

International Transfers

Your information may be transferred to and processed in countries other than Zambia. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: