Frequently Asked Questions

Creating an account is simple! Download our mobile app from the App Store or Google Play Store, then tap "Sign Up" on the welcome screen. You can register using your email address or social media accounts like Google or Facebook. Once registered, you'll receive a verification email to activate your account.

Yes! Zellion is completely free for buyers and renters. You can search properties, save favorites, contact agents, and use all our tools without any cost. We earn commission from successful transactions with real estate professionals, so there are no hidden fees for users.

While you can browse some features on our website, the full Zellion experience is available through our mobile app. The app offers advanced features like push notifications for new listings, offline viewing, and location-based search that aren't available on the web.

Use the search bar on the home screen to enter a location, then apply filters for price range, property type, bedrooms, bathrooms, and amenities. You can also search on the map view to see properties in specific neighborhoods. Our smart search understands natural language, so you can type things like "3 bedroom house near schools under $500k".

Absolutely! After setting up your search filters, tap "Save Search" to store your criteria. You can create multiple saved searches and receive notifications when new properties matching your criteria become available. Manage all your saved searches in the "My Searches" section of your profile.

Our listings are updated in real-time throughout the day. We sync with multiple listing services (MLS) and receive updates as soon as properties are listed, price changes occur, or properties go under contract or sell. This ensures you always see the most current information available.

While we encourage all listing agents to provide virtual tours, not every property has one. However, all listings include multiple high-quality photos, and many feature 360° virtual tours, video walkthroughs, or interactive floor plans. Look for the "Virtual Tour" badge on property cards.

Property information comes directly from listing agents and MLS data, which we verify for accuracy. However, details can change, so we recommend confirming important information with the listing agent. If you notice any inaccuracies, please report them through the "Report Issue" button on the property page.

Yes! Each property page includes a price history section showing any price changes, previous sale dates, and sale prices when available. This information helps you understand market trends and make informed decisions about offers.

On any property listing, you'll see the listing agent's information with options to call, text, or message them directly through the app. You can also schedule viewings, ask questions, or request more information. All communication is tracked in your message history for easy reference.

Yes, all real estate professionals on our platform are licensed and verified. We check licenses, credentials, and professional standing regularly. You can view agent profiles, ratings, reviews from other clients, and recent sales history to help choose the right agent for your needs.

You can contact different agents about different properties, but we recommend working with one buyer's agent for your overall home search. A dedicated agent can better understand your needs, coordinate showings, and represent you in negotiations. Most buyer representation agreements are exclusive.

Zellion works on iOS devices (iPhone and iPad) running iOS 12 or later, and Android devices running Android 7.0 or later. The app is optimized for phones but also works great on tablets. You can also access basic features through our website on any modern browser.

First, try closing and reopening the app, or restart your device. Make sure you have the latest version installed from the app store. If problems persist, contact our support team through the app's "Help" section or email support@zellionhomes.com with details about the issue and your device type.

You can delete your account by going to Settings > Account > Delete Account in the app, or by contacting our support team. Please note that deleting your account will remove all saved properties, searches, and message history permanently. Consider deactivating your account temporarily if you're unsure.